** We cannot accept a return request on any product that is a special size or custom made.**
1. If you are asking for a refund because you have cancelled the contract between us within the fourteen-day cooling-off period (see Clause 6 below) either by email or writing, we will process the full refund due to you as soon as the goods have been received by us. The goods must be unused and in the original, unopened packaging and must be returned to us via your own courier within 14 days of the cancellation notification.
2. For any reason you claim that an item is defective, i.e. if there is a problem with the product, and it is within the 12 month manufacturer’s guarantee, we require photos of the item – top/bottom/all sides and the main fault. (Please contact us for further information, if required.)
We will collect the item free of charge as soon as practicable, examine it and notify you of your refund via e-mail within a reasonable period of time. Goods returned by you because of a defect will be refunded in full, minus a refund of any delivery charges for sending the item to you. We will usually process the refund due to you as soon as possible and in any case within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Goods.
3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4. UNWANTED GOODS/WRONGLY ORDERED
If you are asking for a refund because the item is unwanted or wrongly ordered you must submit a cancellation request within the fourteen-day cooling-off period either by email or writing, we will process the full refund due to you as soon as the goods have been received. The goods must be unused and in the original, unopened packaging and must be returned to us via your own courier within 14 days of the cancellation notification.
Please note:
The items will not be accepted if they are not safely or sufficiently packed. Nor if the items have been marked in any way as this may cause contamination.
5. If you find that the item is not suitable and require a refund or exchange you must submit a cancellation request within 14 days of receiving the goods and then return the item in its original, unopened packaging in a unused state via your own courier within 14 days of your cancellation request.
6. If upon delivery the goods you have ordered are unable to fit in your property or upstairs, unfortunately Paul Paice Blinds & Beds cannot be deemed liable. If you find that the item is not suitable and require a refund or exchange you must submit a cancellation request within 14 days of receiving the goods and then return the item in its original, unopened packaging in an unused state via your own courier within 14 days of your cancellation request.
7. DAMAGED / FAULTY GOODS
Items received damaged must be reported within 24hrs – 48hrs of receipt of goods. In all cases goods must be repackaged sufficiently in order to collect or exchange. Please check all packages before signing “received in good condition”.
We cannot accept any mattress if they have any marks/stains on them – please ensure you have protected the mattress as soon as you have opened it.
If, on receipt of delivery, a product is damaged, we will request images of the damage and packaging in order to resolve the situation quickly and efficiently.
If it is deemed that the damage is due to misuse, we will not be deemed liable to replace/repair the damaged item.
8. FAULTY GOODS
If there is a problem with the product, and it is within the 12 month manufacturers guarantee, we require photos of the product – top/bottom/all sides and the main fault. (Please contact us for further information, if required.)
***PLEASE ENSURE YOU TURN OVER (IF APPLICABLE) AND ROTATE YOUR MATTRESS REGULARLY***
Please contact us to arrange collection. This form must be placed in an envelope and taped securely to the outside of the product bag.
9. RETURNS PROCEDURE:
Returned items must be sent accompanied by a return note number.
We cannot accept any mattress if they have any marks/stains on them – please ensure you have protected the mattress as soon as you have opened it.
CUSTOMER CARE/AFTER SALES
Please note all after sales queries regarding any issues relating to damage/defects of items received must be put in writing either by post or email.
SIZES – Please note the following sizes:
2ft6″ x 6ft3″ = Small Single
3ft x 6ft3″ = Single
4ft x 6ft3″ = Small Double
4ft6″ x 6ft3″ = Double
5ft x 6ft6″ =King
6ft x 6ft6″ = Super king
***PLEASE ENSURE YOU TURN OVER (IF APPLICABLE) AND ROTATE YOUR MATTRESS REGULARLY***